Email | 330-285-6645

Manners Matter

Being well versed in basic business etiquette is a must for anyone wishing to maintain a competitive edge in the business world today. In a world where relationships are more important often than products, it is important to have the skill sets to create those great relationships in the first place. This course will cover everything you need to know to create an unforgettable and engaging style. It is specifically designed for those who wish to polish their skills and improve their professional image.

Highlights Include:

  • Proper introductions
  • Business card presentations
  • Handshaking
  • Good telephone behavior
  • Verbal diplomacy
  • Professional attire and proper grooming
  • E-mail and Voice mail etiquette
  • Tipping
  • Appropriate and inappropriate office behavior
  • The role of host
  • Gender etiquette
  • Thank you etiquette
  • Understanding the nuances of body language
  • Dining etiquette and more
This is a half day workshop. Contact us for more information.